Austin Energy handles electrical, water and waste disposal for the City of Austin, Texas and surrounding counties, serving more than 1 million residents. It is publicly owned company and an arm of city government, and returns its profits to the community each year. The company has provided $1.5 billion in dividends back to Austin since 1976, which help fund city services such as fire, police, emergency medical services, parks and libraries.
Austin Energy has one of the largest renewable energy programs in the country, but its legacy billing systems did not integrate with smart meters and other newer technologies. It also lacked newer customer assistance options, like the ability to choose the time of the month that a customer prefers to pay bills. To modernize the billing system and to bring its information systems up to date with newer energy conservation methods, Austin Energy contracted with IBM in 2009 to create a centralized billing system and to run the system for five years.
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